"Appalling from start to finish - would avoid at..."

About: Essex County Hospital

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I have had horrendous experiences here. My appointment date was written down incorrectly on my card & so I was asked to make the trip again (c.30 mile round trip) in rush hour traffic with a 2 week old baby. I returned as requested and had to point out repeatedly to the Clinical Manager that she was reading and notating on the wrong persons notes, she asked me which year my baby was born in when he was only 2 weeks old?!? My follow up appointment has just been confirmed via an automated service on my landline and has woken the baby up. Whole experience appalling; place is filthy with unhelpful and incompetent staff. Dangerous.

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Responses

Response from Paul Searle, Head of Communications, Colchester Hospital University NHS Foundation Trust

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I apologise you’ve not had a good patient experience.

We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers.

We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if you could contact us at info@colchesterhospital.nhs.uk

Many thanks

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Response from Essex County Hospital

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Ophthalmology at RDEEB-Essex County Hospital at 12/08/2013 19:27:07 ”, please? Many thanks

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