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disgraceful

Story from nhs.uk

"disgraceful"

About: The Queen Elizabeth Hospital (King's Lynn)

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The entrance stinks of cigarette smoke.The main reception areas are scruffy and untidy. Thr cafe smellie and the food dried out and tasteless.Staff are to busy filling in forms and talking to each other to help.Inflexible and unresponsive to patients needs

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Responses

Response from The Queen Elizabeth Hospital 10 years ago
The Queen Elizabeth Hospital

Submitted on 17/10/2013 at 09:53
Published on nhs.uk on 18/10/2013 at 04:00

We apologise that your visit to our hospital was not to the standard we would expect and apologise for the presentation of the environment. We will ensure that our Head of Facilities is informed of the issues that you have raised in order to address all of your concerns. Valerie Newton, Deputy Director of Nursing and Patient Experience

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