"Triage A&E"

About: Airedale General Hospital

Anything else?

I attended A&E with bilary colic - I was seen by a triage nurse who asked very little beyond my name and address and where the pain was. She gave me a urine sample bottle but did not tell me where to put it once I had obtained it. She sent me for an ECG and said if that was clear I cd go home. I queried why no investigations were being made to my gall bladder. I told a nurse that triage is useless as the person involved is rude, obnoxious and she did not even take a history which renders triage useless! I was the given a liver function test which was abnormal and am now having the right treatment. I worry that others who are not confident would be fobbed off and ultimately be at risk. When i pulled up the triage nurse she indicated she only had 1.5 minutes to see a patient and did not have enough time to ask more! Not much poin in triage then

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Airedale General Hospital

We are sorry to read about your unsatisfactory experience with our Emergency Department and would welcome discussing this further. Please contact our Patient Advice and Liaison Service (PALS) on 01535 294019 so that this can be investigated further.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story