"Accident and Emergency"

About: Queen Elizabeth Hospital (Birmingham)

Anything else?

We arrived at A and E on saturday night at 9pm with my 20 year old son who had problems breathing, tingling in arms and legs and couldn't walk without support. Met by a very efficient and caring receptionist who could see I was visibly upset and offered tissues and said she would be as quick as she could taking the details told me to go straight to the double doors where they would see my son straight away. Doctor took us straight in and was brillaint for the next 3 hours. He had an excellent manner caring and professional. The nurse that saw to us had exactly the right attitude,thoughtful and caring. The nursing staff offered us drinks great touch. the guy who did the ECG very caring young man. I can only praise the staff on that evening.

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Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham. We are very pleased that you and your son had such a positive experience under the care of our Emergency Department team. Your comments have been passed onto the senior staff responsible for the area you visited; they will ensure your feedback is shared with their team members. It is a real morale boost for staff to receive feedback like this from patients and their relatives. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your son’s experience under our care has been positive. At University Hospitals Birmingham we are always keen to receive feedback from our patients and visitors as it helps us to ensure we are delivering the best in care. Please continue to tell us if things went well so that we can share this with the teams who cared for you. If we didn’t get it right please let us know so that we can take action to make sure we get it right in the future. There are a number of ways you can do this, some of which are listed below; ? Fill out our patient experience surveys; we have them for day case or short stay patients, inpatients, and those who attend the Emergency Department. There are general surveys asking about all aspects of your experience as well as others relating to specific aspects of your stay e.g. the operating theatre and food. You may also be contacted by post and given the opportunity to complete a survey relating to your discharge from hospital or your outpatient attendance. ? Fill in a Trust feedback leaflet, displayed in all patient and public areas – please ask staff if they are not easily visible. ? Become a ‘mystery patient’ and tell us about your experience, you can do this just once or each time you attend the hospital. For further information on these and other ways you can give us your feedback please contact patientexperience@uhb.nhs.uk or telephone us on 0121 371 4491/2

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