"Care of my mother in A&E, vascular and old age..."

About: Royal Free Hospital

Anything else?

This admission to A& E was great - my mother of 89 was an emergency case. She had a very quick procedure, explained to us by the (locum) consultant. Transfer to the vascular ward was good - we struck a tremendous registrar on her two recent occasions in the Royal Free. He took the time to talk us through the situation and options. Then we fell into a vacuum. The consultant on call this last week never contacted us, the family, to discuss a change in treatment, despite leaving a number for three days and constant badgering of staff and bleeping the relevant number. Another registrar who was supposed to contact us, never did. Only when I blew up, after three days of waiting, did I get any action - from the duty registrar. The junior doctor on vascular this last week was incredible and only courtesy of him did we get any action. Two nurses on vascular were great - the others we came across were not. Once my mum transferred to the old age ward, we realised the change in operations - old people just left in a non specialist ward, with no one really taking responsibility. The sister in charge yesterday should not be in such a position - hopeless. We are left tonight without my mum having her blood thinning injection from the district nurse as this was not organised by this sister on the ward - despite her saying it had been. I have never experienced such disorganisation and a break down in communication in all my 40 years of working. A scandal that as a tax payer I am paying for this level of service - and that the gems that do exist have to operate in such chaos.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Royal Free Hospital

Thank you for taking the time to tell us about your experience. We're very sorry to hear you were unhappy with some aspects of your mother's care. If you would like to speak to someone about this further, please contact our patient advice and liaison service - contact details here: http://tinyurl.com/87ln6pa

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story