"Nursing staff who couldn't care less"

About: Whitchurch Hospital (Cardiff)

(as the patient),

Although I have met many kind, professional nurses in Whitchurch hospital, Cardiff, I have also met some thoughtless, unkind ones.

1. A nurse with feet up reading magazine who couldn't be bothered to take me outside for fresh air.

2. A nurse who left me all my first night with no sheet or blanket because 'there weren't any'. I asked her to ring another ward and she said they had all run out & carried on talking to other night staff. Several times during the night I went to ask (this was winter) and she brushed me off. In the early hours, she eventually agreed to look in the cupboard (opposite the office where she was chatting) & there were piles of them. I was not strong enough to raise this at the time and then it was too late.

3. My bag was taken off me on admission & the nurse told me she'd check through it and return it during the night. I waited all night and she watched television and left it for the day staff, who were too busy to do it for hours.

I am sure that the majority of Whitchurch staff are horrified by this.

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Responses

Response from Cardiff and Vale University Health Board

I am really sorry to hear about your experience in one of our hospitals and I apologise for the fact that your experience was poor. We try really hard to improve our services based on the comments we receive from our patients so we would like the opportunity to discuss your experiences more fully so we can improve things. I would appreciate it if you would be willing to contact me to discuss your concerns further. My contact details are Helen Bennett, Clinical Board Nurse 02920336460 or email helen.bennett@wales.nhs.uk