"Ear Nose & throat NHS department 1st floor"
About: Peterborough City Hospital Peterborough City Hospital Peterborough PE3 9GZ
Posted by Anonymous
I am very disappointed with my referral to the ENT department earlier this week. although I would like to take this opportunity to say here that the reception staff were efficient and friendly on my arrival and the waiting time was short. I have no complaints with the 1st floor Reception staff at the Head & neck reception or the nurse on duty who was assisting the Doctor. However, the ENT Doctor I saw appeared to be uninterested in anything I had to say to him with regards to my ear symptoms. after he carried out a minor procedure to remove the ear wax in my ear he left the room never to be seen again. He failed to ask me if I had any further questions that I would like to ask him regarding my symptoms or possible future treatment before he left the room. I hadn't even got off the examination table/couch or put my glasses back on before he was gone. I could have understood his attitude if the waiting room was busy but I was the only person there at that time! I feel that my trip to see him was a complete waste of time. I tried to leave my Patient Reviews at the electronic machine at the Entrance/Exit area of the hospital on the day but it was broken. .