"Ear Nose & throat NHS department 1st floor"

About: Peterborough City Hospital

Anything else?

I am very disappointed with my referral to the ENT department earlier this week. although I would like to take this opportunity to say here that the reception staff were efficient and friendly on my arrival and the waiting time was short. I have no complaints with the 1st floor Reception staff at the Head & neck reception or the nurse on duty who was assisting the Doctor. However, the ENT Doctor I saw appeared to be uninterested in anything I had to say to him with regards to my ear symptoms. after he carried out a minor procedure to remove the ear wax in my ear he left the room never to be seen again. He failed to ask me if I had any further questions that I would like to ask him regarding my symptoms or possible future treatment before he left the room. I hadn't even got off the examination table/couch or put my glasses back on before he was gone. I could have understood his attitude if the waiting room was busy but I was the only person there at that time! I feel that my trip to see him was a complete waste of time. I tried to leave my Patient Reviews at the electronic machine at the Entrance/Exit area of the hospital on the day but it was broken. .

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Responses

Response from Lesley Crosby, Deputy Chief Nurse, Peterborough and Stamford Hospitals NHS Foundation Trust

I am so sorry that you have had such a poor experience in our ENT department. We would really like to be able to feedback to the relevant doctor and discuss with him the way that he interacted with you during your appointment. Please could you provide me with the name of the doctor who you saw or email me with the date and time of your attendance (with a brief description of the doctor). As a Trust we are keen to address issues such as this as we do not like anybody to leave the hospital having had such a bad experience. My email address is lesley.crosby@pbh-tr.nhs.uk.

I am also sorry that the feedback machine in the reception was not working that day and should you wish to provide feedback again about our services when you are in the hospital you can do this personally at our Patient Advice and Liaison Service which is located in the front entrance.

I would like to thank you however for complimenting the actions of our reception staff and the nurse who accompanied the doctor.

I do hope you feel able to contact me as I am keen to address the issues you have raised.

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