"Great hospital but keep patients informed..."
About: Freeman Hospital Freeman Hospital Newcastle Upon Tyne NE7 7DN
On this visit, my initial impression was not good as I sat near the appliances room listening to four members of staff joking on, one in particular seemed particularly loud. After I had checked in at reception I waited ten minutes and was then taken for the usual stuff - height, weight, blood pressure. And then nothing! I sat and I waited, I lost cost of the number of times the nurse who'd taken my measurements walked past me and the one other person waiting. Not once was eye contact made let alone any acknowledgement of the delay or, perish the thought, an indication of how much longer I'd have to wait. We all know clinicians can overrun with their appointments but why can't those waiting be kept informed. It's bad enough having a condition which requires a trip to hospital but to have to sit and wait not knowing how long the delay is likely to be is not acceptable anymore, especially when there was only me and one other person in the waiting area. This is a great hospital but it is these little things which spoil it. It is not about money, the answer does not need money but simply for staff to use a bit of common sense in the way they communicate with patients.