About: Bedford Hospital South Wing

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Visited A&E at Bedford hospital recently and waited hours and hours with minimal medical staff apparently in attendance. The few I saw did not seem to be particularly working under pressure considering the large number of people waiting to be seen. When I eventually did receive attention, I was not filled with confidence at the relatively scant attention received and I was not given full details of what was found as I only discovered this when I saw my GP who subsequently contacted me as she was surprised that I had been sent home without a full diagnosis being made. All in all a picture of a decaying if not decayed health service.

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Response from Bedford Hospital South Wing

Hello Andrew, I am sorry to read that the care your experience in our A&E department was not to your satisfaction. If you would like to make a formal complaint - or if you would simply like to discuss the issues you encountered - I would encourage you to contact our Patient Advice and Liaison Service department (PALS) via the details on our website at http://www.bedfordhospital.nhs.uk/patients/pals-and-complaints You can also contact the PALS team via email to PALS@bedfordhospital.nhs.uk, by calling them on 01234 795814, or by writing a letter to: PALS Bedford Hospital NHS Trust Bedford MK42 9DJ Thank you for sharing your experience. Ben Raza, Senior Communications Officer, Bedford Hospital NHS Trust

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