"Feedback from our Users Part 1"

About: Right Steps Wakefield

(as a staff member),

PEQ: It was very good and it helped me.

PEQ: Patient, caring and professional. I felt I was being listened to and any concern (however small) was taken seriously.

PEQ: It’s a good service.

PEQ: The group sessions on stress/depression were excellent, I now feel more equipped to deal with my stress and depression. Also, I think I will be able to recognise my triggers earlier, thus preventing a relapse. Thank you so much.

PEQ: Absolutely fantastic, couldn’t have asked for more caring and understanding. Hopefully helped me on my way to a full recovery. Thank you.

PEQ: Very good, very satisfied with the treatment received.

PEQ: I have found it most helpful to address and confront issues which have adversely affected me and develop strategies to deal with them.

PEQ: It has been a realisation for me. I’ve learned so much about what I’ve done to myself all of these years. I’ve loved coming to every group session, except the 1st. There were people there just like me, and the therapists were fab. I didn’t want to come to group therapy but it’s one of the best moves I’ve ever made. I want to carry on, and make a difference in my life.

PEQ: I have found that I am not alone with the problems I’ve been experiencing and it has helped me to share with other people. I liked the informal feel to the meetings. I can’t fault the way the group was run, really enjoyed coming. I found this service and the people running it to be very helpful and hope I can continue using their advice and help after these sessions finish.

PEQ: Prior to attending the initial session my anxiety increased somewhat – however I immediately felt better by being in a group of like minded people – and felt able to share both my own and the experiences of others. Things I would feel embarrassed to tell friends, relations I was able to share with the group – and got a lot of benefits, realising I was not alone. Everyone was in the same situation as myself – which helped me relax and lessen my anxiety. It was very useful how “WORRY” was normalised and no longer made me feel a freak – my whole experience of Rightsteps was good – that said, I hope that the techniques to cope mean I won’t need to come back again.

PEQ: I found the service to be a lifeline for me. I am so grateful that such support is available for people who are experiencing difficulties such as mine. I now understand the reasons behind my difficulties and I have learnt skills to manage and overcome them.

PEQ: Everyone I spoke to was very kind and helpful. I was also sent a Self Help DVD which helped me a lot.

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