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TRAQS forgot to pass on my referral to the physio service

Posted By Beyond389

"TRAQS forgot to pass on my referral to the physio service"

About: Telford referral and quality service (TRAQS)

(as a service user),

My GP referred me immediately to TRAQS who quickly sent a letter confirming referral to a local and excellent physiotherapy service.

TRAQS then forgot to pass on my referral to the physio service. They apologised for the delays of 2 months but if I hadn't rung I still would not have an appointment now.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG 10 years ago
Cathie McKenzie
Patient Advisor, TRAQS,
NHS Telford and Wrekin CCG

Patient Advisor

Submitted on 12/08/2013 at 22:17
Published on Care Opinion on 13/08/2013 at 12:23

Thank you for taking the time to send your feedback.

As all feedback is anonymous I am, of course, unable to ascertain the reason for the apparent delay in confirming your referral to the physio service. Nevertheless, I do apologise for any inconvenience this may have caused you. We will of course endeavour to ensure this error is not repeated.

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