"TRAQS forgot to pass on my referral to the physio service"

About: Telford referral and quality service (TRAQS)

(as a service user),

My GP referred me immediately to TRAQS who quickly sent a letter confirming referral to a local and excellent physiotherapy service.

TRAQS then forgot to pass on my referral to the physio service. They apologised for the delays of 2 months but if I hadn't rung I still would not have an appointment now.

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Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for taking the time to send your feedback.

As all feedback is anonymous I am, of course, unable to ascertain the reason for the apparent delay in confirming your referral to the physio service. Nevertheless, I do apologise for any inconvenience this may have caused you. We will of course endeavour to ensure this error is not repeated.

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