"Excellent ultrasound department"

About: Royal Bournemouth General Hospital

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I attended the ultrasound department today for a medical scan. The ultrsound receptionist was very friendly and a porter who pointed me in the right direction was very helpful. I went in before my allotted appointment time, was met by a friendly sonographer, who introduced themselves and was shown to the very clean changing area. At all times during the procedure, a screen shielded me from another staff member who was using a desk in the same room so I felt that my dignity was respected and the procedure was fully explained. I was in and out of the hospital within 15 minutes and found it to be an easy, highly efficient and dignified process from start to finish in clean surroundings with very friendly staff. Well done to the team; it is much appreciated.

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Response from Royal Bournemouth General Hospital

We greatly appreciate the time you have taken to provide us with your feedback regarding your appointment with Ultrasound. Thank you for noting the friendly reception, care, privacy and the information you were given. We always strive to provide high quality, efficient care in a clean and safe environment. I will share your comments with the department as they always welcome feedback from patients, carers and relatives. Kind regards Sue Mellor, Head of Patient Engagement

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