"Admission to A&E"

About: Manor Hospital

Anything else?

I was admitted to A&E after developing jaundice due to a leaking bile duct and problems with my gallbladder. I was seen within about 10 minutes of coming into the department despite there being a full waiting room and once through triage, I saw a doctor within about 20 minutes. I was given anti-sickness and pain-relieving drugs within another 20 minutes and put onto a drip. Bloods were taken and everything was very efficient. All of the A&E staff were lovely and helpful. I heard at least two patients verbally abusing staff members and complaining that they were not being seen quickly enough whilst I was there - perhaps because they were there through alcohol related problems and because they weren't genuinely poorly? I was in A&E at about 7 and on ward 10 by 11 o clock. Nurses gave me a sandwich and I felt very looked after. I then stayed in hospital for another three nights and was impressed with ward 10 throughout. Day and night nurses are all lovely and I was very impressed with the student nurse. One nurse accidentally gave me half a tablet that was meant for another patient, but luckily I noticed before taking it. I feel like the care rounds could happen a bit more frequently, particularly when someone is admitted with a pain-related condition but I understand that the nurses were rushed off their feet most of the time. Meals were fine and prompt and I was generally fairly happy to be fed! The only downside to my stay was when I was moved to an overspill ward on the cardiac unit before going home. One of the nurses on this ward was fairly unprofessional and loud which wasn't what I needed before going home. The day nurses were also very slow, there were 2 nurses to 4 patients and it seemed to take them an age to do anything. Luckily, there was a doctor on the ward for about three hours and they were incredibly helpful. One nurse also went out for a cigarette during their shift which was quite unprofessional. My meds also took about 6 hours to sort out which was very frustrating as I was just desperate to go home. I hope that when I go into Walsall for my op that I don't get moved to this overspill ward again as it doesn't really seem fit for purpose. Despite this I would definitely recommend walsall manor A&E to friends and family if they are genuinely ill. I do not believe in using A&E for a cut finger and think people might be better off using minor accident units for minor problems instead of filling up the A&E unit as it means that genuinely ill people might have to wait to see a doctor.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Manor Hospital

Thank you for taking the time to leave feedback and for your kind comments. We're sorry to hear that you aren't entirely happy with your experience and this is not the standard that we strive to achieve. We would be very grateful if you could contact our Patient Relations team on 01922 656463 to discuss your experience further.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story