"Care what is that ?"

About: Colchester General Hospital

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Eau . What a joke of a department , was told I needed to transfer from lovely clean and friendly ipswich hospital for urgent op at colchester ! Mmmmm arrived at 3pm and at 10.30 pm at last was put on a bed . Pain relief , water ,food what is that eau ? Simple care that you fail to deliver . Simple needs of communication as what is happening is where you fail big time . Yes you do a fab job but your staff give the nhs a bad name because you clearly don't care and abuse people by fail to give basic care .

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Responses

Response from Colchester General Hospital

I am extremely sorry to learn that you had such a poor experience in our Emergency Assessment Unit (EAU) and have forwarded your email to various colleagues, including the lead consultant in EAU, our chief executive and our medical director. We would like to look at your case in more detail. Therefore, could you please email your contact details to info@colchesterhospital.nhs.uk so that we can talk to you for more information. Many thanks. Mark Prentice, Head of External Relations

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