"A&E targets causing bed blocking"

About: Royal Gwent Hospital / Gynaecology

(as the patient),

I had a miscarriage at the start of the week and had to go through the Gwent A&E to get treatment. I arrived on the ward and was told there was no bed for me or the other ladies waiting, as patients that belonged in other departments had been placed on the ward to get them out of A&E within the required timescales. I spent the night on an examination table during one of the most upsetting and painful times of my life. The phone rang constantly and the poor nursing staff took flak from every A&E nurse and husband who called as they had to turn women away during a very difficult, emotional and frightening time for them. All the staff were amazing and they obviously felt helpless with the situation. I understand the need for targets, but these staff need real help, not new policies.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Julian Hayman, Internal Communications Manager, Communications, Aneurin Bevan Health Board

Thank you for your posting your comments. I am very grateful to you for taking the time to feed back your experience.

I am disappointed to hear about your experience at A & E and the fact that you had to spend the night on an examination table. I will ensure that your comments are fed back to the A & E department at the Royal Gwent Hospital.

If you would like to raise your concern formally, you can email your concern directly to the Putting Things Right Team at Puttingthingsright.ABHB@wales.nhs.uk

Please include the following information in your email:

your full name

address

telephone number

Thank you again for your feed back.

Best wishes.

  • {{helpful}} of {{total()}} people think this response is helpful