"Absolute waste of space"

About: Lydney & District Hospital Site

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I have been an avid supporter of the hospital since moving to Lydney 11 years ago, however, two days ago my 17 month old daughter caught herself on our iron and burnt her hand. Our immediate reaction was to take her to lydney hospital, when we arrived around 7am I buzzed the intercom and a crackling noise came through with a faint voice which asked what the matter was I explained about my daughter and through the crackling the woman informed me that we could not be seen and would need to drive to Gloucester. After a 40 minute drive with my poor daughter screaming in agony, Gloucester saw us straight away and we then received the same hasty treatment at Frenchay burns unit - both hospitals were disgusted that no one would even see my daughter for a dressing to ease the pain. I can safely say I will no longer be fund raising for lydney hospital as this is the second time I've seen them turn a sick or injured child away.

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Response from Lydney & District Hospital

Many thanks for taking the time to share this feedback and I am sorry we have taken so long to post a reply - we have had some technical issues with NHS Choices and have only recently been able to receive alerts and reply directly. Naturally, we're concerned to read your comments and would like to find out more so that we can investigate this further. We appreciate this is some time after your daughter's injury, but would you be happy to get in touch with our Patient Advice & Liaison (PALs) team so we can discuss this with you? You can contact the team on 0300 421 8313 between 9am and 5pm, Monday to Friday or email: yourexperience@glos-care.nhs.uk. We will also be passing your comments on to our team at Lydney. Best wishes The team at Gloucestershire Care Services NHS Trust

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