"The Care from Clinical Decisions Unit"

About: Royal Bolton Hospital

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I was admitted from A&E after suffering from an severe migraine. The actions from the A&E staff were rapid and responsive due to the nature of the symptoms i had been attended with. They admitted me onto Clinical Decisions Unit where the staff on the day i was admitted were exceptional. I could not praise them enough especially the health care assistant. He immediately recognised the pain i was in and catered to my needs by turning down the lights in the bay area i was in and closing the curtains for both privacy and to dull out the lights. He also accommodated my needs by speaking quietly therefore not aggravating my condition. He defiantly needs to be praised for the job he did not only for me but for others around me. However, on the following day shift i was greeted with the opposite treatment from the staff members. My headache was still rather severe. As I rang for attention i was greeted by the health care on duty. I asked for a nurse as i felt my head was going to explode from the pain. They replied oh you need the commode in which i replied no my head feels like it is going to explode please ask the nurse to come. As they walked off i could hear them in the background laughing at the comments i had made as if it was some sort of joke as they said she feels like her heads going to explode. After a while when the pain was finally under some sort of control and was not as intense they came back to me to hand me my menu option for lunch. They laughed and said so your head didnt explode did it. As a nurse myself who works in the hospital i felt patronised by HCA as they did not show an ounce of compassion in any care i received. Overall CDU is an excellent ward to be treated on post A&E, however, it takes that one member of staff to turn what could have been an excellent experience to a somewhat upsetting experience from someone who needs to show they have compassion and care for the role they do.

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Responses

Response from Royal Bolton Hospital

Thank you for your posting and I’m pleased that the care you received in A and E and your first day in CDU was very good. However the HCA’s attitude on the following day was quite unacceptable and I apologise for this. We will be speaking to the member of staff about this. Sue Franklin, Adult and Children’s Emergency Department.

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