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"Hard Working Super A&E Staff"

About: Darent Valley Hospital

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I attended the A&E Department on Thursday 1st August after I amputated the top of my finger. The service I received from the staff in A&E was excellent especially as it was the hottest day of the year. Unfortunately Darent Valley Hospital does not offer plastic surgery so I needed to be referred onto a specialist hospital. The staff at DVH worked extremely hard to get me a referral to another hospital and after 7 hospitals refused to take me due to either being shut or about to shut - St George’s at Tooting agreed to operate. It's a shame there is / was not a hospital a little more local offering plastics as the journey was problematic, especially when you are in a lot of pain. But in the end I was just glad a hospital was willing to see me. I would like to take this opportunity to say a big thank you to the A&E staff at Darent Valley who looked after me in a professional and caring manner plus of course for managing to get me a referral to another hospital which I know turned out to be a real challenge.

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Responses

Response from Darent Valley Hospital 10 years ago
Darent Valley Hospital
Submitted on 08/08/2013 at 12:32
Published on nhs.uk on 09/08/2013 at 04:00


Thank you for taking the time to write this glowing review and praising the efforts of our staff in trying to get you referred to a specialist hospital. It does appear that the 1st August was a particularly busy day for plastic surgery referrals and we are so glad that St George's agreed to take you. Your kind words have been passed onto the A&E department. Wishing you a speedy and hopefully not too painful recovery. The Communication Team Darent Valley Hospital

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Response from Sue Daniels, E-Communications Manager, Dartford and Gravesham NHS Trust 10 years ago
Sue Daniels
E-Communications Manager,
Dartford and Gravesham NHS Trust
Submitted on 08/08/2013 at 13:15
Published on Care Opinion at 16:26


Thank you for taking the time to write this glowing review and praising the efforts of our staff in trying to get you referred to a specialist hospital. It does appear that the 1st August was a particularly busy day for plastic surgery referrals and we are so glad that St George's agreed to take you. Your kind words have been passed onto the A&E department.

Wishing you a speedy and hopefully not too painful recovery.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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