"Child seen in A&E & outpatients"

About: Basingstoke and North Hampshire Hospital

Anything else?

My child has been continously seen in this hospital in A&E & in outpatients. As a paediatric nurse I am fully aware of how a competent health service should run. My child fell off a slide & was seen in A&E displaying all the signs for a pulled elbow. He was not x-rayed which was not the problem, but was not treated for a pulled elbow so was reluctant to use it for a further 3 days. I took him to my hospital where I work & they manipulated his elbow which he then began to start using. Furthermore, we have been to your outpatient clinic for hearing tests where my child was instructed to hit a hammer against a table after heading a bleep (not with headphones), not only was the doctor aggressive towards my son she did not fully assess him & taking his hesitation to hit the hammer as a yes he heard the sound & passed him on the hearing test. My son was referred by the health visitor as I had told them his speech is not developing... a year later from the referral he was seen by a speech therapist who failed to examine his mouth & thought from her assessment that he would benefit from group speech therapy which was to start 5 months later. Not happy with this service i enlisted a prvate speech therapist who examined his mouth & found he had a submucous cleft palate, she also felt that he had some form of hearing loss from her assessment & made a urgent referral to the paediatric audiolgist who used headphones & found that he had fluctuating hearing loss! In the trust where I work this is disgusting & if I was a parent with any medical background this would have been undiscovered for a very long time

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Responses

Response from Basingstoke and North Hampshire Hospital

Thank you for taking the time to leave your comments. We would welcome the opportunity to look in to the specific issues you raise if you would like to discuss them further with us. Please contact our Customer Care team on 01256 486766 or email pals@hhft.nhs.uk. Thank you Donna Green Chief Nurse and Acting Chief Executive

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