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Typical NHS administrative confusion

Story from nhs.uk

"Typical NHS administrative confusion"

About: John Radcliffe Hospital

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GP sent me to the ENT Emergency clinic. They told me that they were too busy to see me, and that I should go to A&E. A&E receptionist told me that I should not be there, but booked me in. Nearly an hour later the triage nurse told me that I should not be there, but booked me in. Four hours later I was seen by a doctor who told me that I should not be there and that he could not see me as I was neither bleeding seriously nor in extreme pain. What a ridiculous administrative farce with seemingly no interest in solving the patient's health. problems. Curious that there were no forms available on site to report experiences!

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Responses

Response from Deborah Dunn, Oxford University Hospitals NHS Trust 10 years ago
Deborah Dunn
Oxford University Hospitals NHS Trust

Submitted on 16/08/2013 at 15:59
Published on Care Opinion at 16:32

I am sorry to hear of your recent difficulties when trying to obtain assitance from the ENT Emergency Clinic and A&E Department at the John Radcliffe Hospital. I was also sorry to hear that there was no opportunity provided for you to give the Trust your feedback whilst you were at the hospital. We would be very happy to look into the concerns you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact me, Mrs Deborah Dunn, Complaints Operational Manager on 01865 223257 or at deborah.dunn@ouh.nhs.uk.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from John Radcliffe Hospital 10 years ago
John Radcliffe Hospital

Submitted on 27/08/2013 at 12:17
Published on nhs.uk on 28/08/2013 at 04:00

I am sorry to hear of your recent difficulties when trying to obtain assitance from the ENT Emergency Clinic and A&E Department at the John Radcliffe Hospital. I was also sorry to hear that there was no opportunity provided for you to give the Trust your feedback whilst you were at the hospital. We would be very happy to look into the concerns you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact me, Mrs Deborah Dunn, Complaints Operational Manager on 01865 223257 or at deborah.dunn@ouh.nhs.uk.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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