"Such a shame"

About: National Hospital for Neurology & Neurosurgery, Queen Square

Anything else?

I was in the unit many years ago following numerous spine operations, I found getting in the unit was quick and easy and the care was good and the test thorough, however following a recent appointment with a consultant that I waited 3 months for I was told I needed to come back for further in patient tests, I have been waiting the obligatory 8 weeks and heard nothing, I have tried repeatedly to contact the unit, and no one ever answers the phone, is such a shame to see such a good unit turning bad.

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Response from National Hospital for Neurology & Neurosurgery, Queen Square

As a Trust we take patient comments extremely seriously and would be grateful if you could make contact with us so that your concerns can be investigated , we can ensure your questions are answered and that you have appropriate follow up arrangements in place. Please contact our Patient Advice and Liaison Service on 020 3447 3042 or by email to pals@uclh.nhs.uk.

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