"Obstructive receptionist"

About: Royal Hallamshire Hospital

Anything else?

On Tuesday 30th July I came to Minor Injuries with a very painful foot, last year I suffered a stress fracture on the same foot and the pain was the same. The receptionist would not book me in to see a triage nurse, I told her of the injury history and that I needed the foot to be x-rayed to see if it was broken. She refused to let me see a nurse and said I must make a G.P. appointment to get a card to bring back to X-ray. She was adamant that I would not be seen. I had to get a GP appointment, and she sent me straight back with the card, that was Friday last week. I got a call from my GP yesterday evening to say I had to go the NGH Fracture clinic as my foot was fractured. I have been in pain all of this time. The same receptionist also sent away the two people before me as well without being seen. She dismissed me saying ' You probably have arthritis from the previous break and should see a GP' Why are people like her able to decide who should be seen, with all the adverse NHS publicity lately she should take more care

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Responses

Response from Sheffield Teaching Hospitals NHS Foundation Trust

Dear Mary Hartley

Thank you for taking the time to give us your comments about your recent attendance at the Minor Injuries Clinic and I am sorry you were not happy with the attitude of the receptionist.

If you would like us to investigate your concerns and provide a response back to you, please do contact our Patient Services Team on 0114 271 2400 or pst@sth.nhs.uk and they will be happy to take further details.

Thank you

Response from Royal Hallamshire Hospital

Dear Mary Hartley Thank you for taking the time to give us your comments about your recent attendance at the Minor Injuries Clinic and I am sorry you were not happy with the attitude of the receptionist. If you would like us to investigate your concerns and provide a response back to you, please do contact our Patient Services Team on 0114 271 2400 or pst@sth.nhs.uk and they will be happy to take further details. Thank you

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