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please try to listen

Story from nhs.uk

"please try to listen"

About: Stoke Mandeville Hospital

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I feel that I wasn't listened to . I felt that the questions I asked were not taken into consideration, the xray department were very good , but I am now dreading my return visit in the coming months, only feeling this could be a total waste of time , most of the tests I had today were done at my gp..also the nurses in the department were very understanding,,the main problem the clinic was running two hours late ,I don't mind there are people worse off than me but just to tell ,that would be good

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Responses

Response from Stoke Mandeville Hospital 10 years ago
Stoke Mandeville Hospital

Submitted on 22/08/2013 at 17:24
Published on nhs.uk on 23/08/2013 at 04:00

I am really sorry to read that you felt you weren't listened to by our staff - we have service standards in place for our staff focussing on courtesy, communication and compassion, so it is disappointing that you did not see evidence of this from some of those who cared for you. We will make sure this is fed back to the department. If you want to discuss your experience in more detail, particularly in advance of your next visit, please do contact us via our Patient Advice and Liaison Service (PALS) on 01296 316042 or PALS@buckshealthcare.nhs.uk. Kind regards Buckinghamshire Healthcare NHS Trust

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