"A&E and AAU unit at conquest hospital plus the 111..."

About: Conquest Hospital

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My wife took ill on Friday 2nd Aug 2013, I called the 111 service and after reading all the bad press, did not know what to expect. They were quick to form a picture of what was going on with my wife and dispatched an ambulance very quickly, I later found that one had to be diverted from Eastbourne, the crew were professional and treated her enough to dispatch her to Conquest Hospital Hastings A&E. very quickly. The A&E staff were caring knowledgeable and quickly made her comfortable enough for the A&E doctor to examine her, she was later transferred to the AAU. The doctors and nursing staff were great and I have nothing but praise for them, they soon got to the cause of her problem enough for her to be treated at home and was discharged four days later with clear and understandable instructions as to how we would manage her. My sincere thanks to the 111 service, A&E and AAU doctors and nurses, without them I do not know what might have happened to her, teamwork at it's best and a model of good practice.

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Response from Conquest Hospital

Thank you very much for expressing your appreciation of the standard of care you received at A&E and AAU at the Conquest Hospital. It’s always encouraging for staff to receive positive feedback. As a Trust we are committed to giving the highest quality of care to our patients, and we value all comments from patients and their families. It was extremely kind of you to take the time to provide feedback. I will ensure that your comments are shared with all the staff concerned and hope that your wife is making a speedy recovery.

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