"Hospital discharge, neurologist"

About: Torbay Hospital / Cardiology Torbay Hospital / General medicine

(as the patient),

I was discharged without a diagnosis and not able to care for myself at home. There was one good doctor, a junior who was ignored, and the clinical psychologist helping manage my pain.

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Responses

Response from Torbay and South Devon NHS Foundation Trust

Dear Gianetti

We are very sorry to hear that you were unhappy with your recent experience at Torbay Hospital and that the standard of your care fell below that which we strive to provide. We would like the opportunity to discuss your experience with you and try our best to resolve it.

If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail.

A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days. PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to sdhc@nhs.net (your email will go direct to our PALS Service).

We look forward to hearing from you so that we can address the issues you have raised.

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