"A&E need to talk with the rest of the hospital"
About: Royal Bournemouth General Hospital Royal Bournemouth General Hospital Bournemouth BH7 7DW
This is the first time I have ever visited a hospital where clinicians don't introduce themselves by name or title ie. nurse or Dr. I went into A & E having been diagnosed with a blood clot by the hospital 4 days earlier and having had an immediate reaction to an injection. I don't have a problem in waiting to been seen by the A&E GP, but I do have a problem when I am expected to chase after the unidentified clinician, up the A&E ward, she never told me who she was, and all but told me that my reaction within minutes of taking an injection was either a needle phobia or dehydration. What I find annoying is that the DVT clinic & the Warfarin Clinic both tell patients to always carry their Anti Coagulant treatment yellow book and give it to hospital staff if taken to hospital, A&E reception, the Triage nurse & the “DR” all refused to look at it. Why the mixed messages from the same hospital?. When my carer challenged the statements given by the “DR” because I had been drinking 2 lts of water a day plus hot drinks and my reaction wasn't in keeping with the previous 4 days injections & the care instructions the other clinics had given, she decided I needed a ECG. The care assistant who came to do this asked “do you think you have had a heart attack?” this was news to me, the Dr came back, still not identifying herself but his time I could read her badge and said your tests are all clear & your blood sugar is fine – what blood sugar test? this then resulted in this being taken – I still don't know why staff don't read patient notes. I also don't understand why the DVT clinic & the Warfarin Clinic tell patients to sit with their leg raised but A&E insist this is not necessary and make you sit for 3 1/2 hours with your leg down I find these mixed messages from the same hospital very unsettling and this erodes clinical trust.