"Haematology review"

Anything else?

This was the 1st time I have attended the hospital and the letter said to go to main reception first. The queues here were bad and I was directed to leave the queue and go straight to the department, there was no warning that the haematology department was in the cancer centre in the basement. I was on my own and this did worry me. My Dr was 1 hour late due to emergencies but after this the service was excellent, I was included in decision making and given all the details I asked for. I also had to see the xray department on 2 occasions and the people were friendly and accommodating to make appointments conveniently for me. The appointments were on time, went very smoothly and were relaxed. I would recommend a review of the invite letters to the appointments to help relieve some of the anxiety that I initially experienced, when I was already worked up at having to attend in the first place. But other than that I would go back to this hospital if all departments work in the same way.