"Sent home with a broken wrist - told to move it..."

About: Hexham General Hospital

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I arrived at the hospital with an obviously deformed wrist, swollen and bruised. The nurse practitioner felt the wrist, concluded that she couldn't feel a break and wouldn't ask for an x-ray. She told me it was fluid in the joint and that I should flex it to get it moving. It was early in the morning and there were no other patients there. Three days later I go to a different hospital, am now in plaster, and this has caused severe difficulty with my work that would otherwise have been avoided had I known earlier that it was broken. Incompetent lazy care.

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Response from Hexham General Hospital

Dear Sir / Madam, Many thanks for getting in touch to let us know this. I am so sorry that we've missed the fracture in your wrist and for any additional pain and discomfort this has caused you. I am also sorry about the impact on your work and for the inconvenience of having to seek further help elsewhere. Our aim is to always provide care of the highest standard - if we fail to do that, for whatever reason, we want to learn why and act immediately to rectify things where we can, You will understand then, why we are so keen to know more about the assessment you received and why the nurse practitioner felt an x-ray was not necessary at the time. Unfortunately while you remain anonymous I have very little information to go on. Please contact me so that I can respond with the seriousness this deserves : annie.laverty@nhct.nhs.uk or 07876502899. Many thanks, Annie Laverty - Director of Patient Experience.

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