This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Accident and Emergency care 2/8/13

Story from nhs.uk

"Accident and Emergency care 2/8/13"

About: William Harvey Hospital (Ashford)

Anything else?

A very big thank you to all who were working in the department this morning. The staff were friendly and approachable, the care was excellent and the respect, dignity and patient-centered care was faultless. I can't thank you all enough. It's the staffing and the care that matters most.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 04/08/2013 at 12:38
Published on Care Opinion on 05/08/2013 at 11:00

Thank you so much for providing with feedback and I am glad we were able to look after you well. We are very proud of our staff who provide an efficient service with kindness and compassion. I will ensure that they receive your feedback.

Hope you continue to recover from your illness

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from William Harvey Hospital (Ashford) 10 years ago
William Harvey Hospital (Ashford)

Submitted on 20/08/2013 at 13:01
Published on nhs.uk on 21/08/2013 at 04:00

Thank you for your extremely positive feedback and for taking the time to provide it. Your feedback will be sent to the A&E department and shared with the staff, which is such a great motivational tool. It will also be used as a learning tool for what gives our clients good customer service.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k