"Silence..."

About: Royal Liverpool University Dental Hospital

Anything else?

I was having my first extraction of a tooth on the left hand side of my mouth, being absaloutely terrified of the dentist it was hard to make me feel comfterable...however on arrival all seemed fine and dandy! I was put at ease by the staff on the counter, the place seemed clean and the waiting times were nothing to moan about. However... Halfway through my extraction the student stepped back as if paniced and the whole room went silent for 5 minutes whilst a consultant was fetched...meanwhile nobody told me what was going on, nobody said "We're just fetching someone to finish up"...just silence...I felt like I was in a silent movie..

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Liverpool University Dental Hospital

Thank you for your comments. Firstly, we are glad to hear that you were put at ease upon arrival at the Royal Liverpool University Dental Hospital during what can be a stressful time. We are sorry to hear that you didn’t have a good experience during the procedure. We would like to find out more from you so we can investigate your concerns properly. If you would like to contact the Customer Relations Team, they will be able to help. You can contact them by phoning 0151706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265.

Updates, changes and questions related to this story