"I was assessed in the a & ..."

About: Leicester Royal Infirmary

(as the patient),

What I liked

I was assessed in the a & e dept very soon after arriving and from there moved up to the coronary care unit extremely quickly. From the lady on the a & e desk to the medical staff in a & e I have nothing but praise for the way that I was treated with respect, listened to and was given confidence in the treatment I would be given. This was followed up by equally good treatment in the coronary unit. All the staff who work there operate as a cohesive team and very rarely do you see bank staff and this gives the patients continuity of care. I have been in many other wards and hospitals and most use bank staff in ccu wards and I have to say I have seen and experienced problems with care because of it. The Leicestershire Trust hospitals have all high standards. I have had reason to be admitted to all three and so can speak with some authority. I travel 50 miles to be treated at the Royal to avoid being treated at either Ketttering or Northampton hospitals, which in my opinion have a long way to go in terms of being healthcare providers.

What could be improved

The only things that I have seen causing problems are the small drop off point at a & e and the car park there too. It was closed on the night of my arrival and so we were forced to drive round to the main car park with a lengthy walk which was a problem for me. Also the toilet facilities could be better maintained and updated both in the public access areas and the wards.

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Response from University Hospitals of Leicester NHS Trust

Dear reviewer,

We are really sorry that we haven’t responded to your comment. We did not receive a notification from Patient Opinion to let us know about your posting.

If you would still like us to look into your concerns, please contact us with an explanation and your full details by emailing communications@uhl-tr.nhs.uk

Kind regards,

Communications team,

Leicester’s Hospitals