"Impossible to get through to the right department by phone"

About: Chase Farm Hospital

(as the patient),

I had an appointment in late June 2013. I was told I would receive an appointment for a minor procedure through within a couple of weeks. It is now 6 weeks later and I still have no appointment. I phoned the appointment line yesterday and after waiting on the phone for 40 minutes was told that this was the wrong number. I was informed that I should go through to the minor procedures number. I got a choice of 2 extensions. I tried them both several times but could not get anyone to answer the phone. I have tried several times today and still no answer. What is going on?

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Responses

Response from Chase Farm Hospital

The Trust apologies for the poor experience that you are currently having with our admissions team. Please contact the Trust on bcfpals@nhs.net with your name, MRN and contact number indicating you have previously left feedback with NHS Choices. Myself or one of the teamn will support you in establishing a positive outcome. As an organisation we are committed from learning from specific issues and from any mistakes we may have made. Hearing about where we can do better helps us to pinpoint where exactly to make improvements to the service we provide. Thank you for taking the time to provide feedback

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