"Aftercare was terrible"
My husband went to BMI for a vasectomy this year as he wanted a general anaesthetic. The doctor was 45 mins late for the first appointment but we were seated in a large comfortable waiting room with cold tea & coffee available. It looked very clean. After seeing the doctor my husband was pleased to be having it done there. He had more follow up appointments/checks, the was booked in for operation. On the day of the operation I was expecting to be able to wait for him in the waiting room but was told by the rude Receptionist that we had to wait in a tight waiting area by the bottom of the stairs to be called & that I was not allowed to stay there. I was told I would be called when he was ready to be picked up. I reluctantly left the hospital knowing that this was not how I envisaged private hospital care. After the operation my husband was unsure about when he could shower etc because when he was talking to the nurse she had to go elsewhere so didn't receive all the information. I called the hospital & was put through to the nurse who shouted at me that my husband did receive the information! Considering he had just come round from operation I thought she might have given him the benefit of the doubt. He had a follow up appointment where he was told to make an appointment with our doctor to check if operation had worked but this was the wrong information as all he had to do was take specimen to Southend hospital.