"neurology dept visit"

About: Calderdale Royal Hospital

Anything else?

I visited the neurology dept out patients on the 13th February this year and I have to say the treatment I received from the registrar was appalling.I arrived early for my apt along with my daughter,After we had waited for an hour from the apt time,And watched the waiting room fill up and empty twice I went to ask the nurse if we had been forgotten.She went to find out and said the registrar was reading my notes.We waited another half hour and saw more people arrive and leave.The nurse then said she will go and find out what was going on.the registrar then appeared and called my name he then went back along the corridor.Iwent after him with my daughter when we worked out wich room he had gone to he didn't introduce himself or say why we had waited so long ,just sat there and asked what the problem was and when I started telling him he kept interrupting me.He was very rude and abrupt in his questions and manner I could not do the tests he asked properly.after my apt I felt very tired and both my daughter and myself felt as if it was an interrogation not a hospital appt.Ido think it was because we had waited so long and asked why that I was treated like that.I was going to walk out at one point whilst I was with him but I need answers to my health problem so I couldn't.B ut I will not be going back to the follow up apt because I will not be treat like that again.I definitely would not recommend this dept to my family ,I would not want them to go through this treatment

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Response from Calderdale Royal Hospital

We are really sorry to hear of your disappointing experience of our services. We would be keen to follow up your comments and if you would like us to do so, please contact our Patient Advice and Complaints Service on 0800 013 0018 or by email at patientadvice@cht.nhs.uk. It is obviously important that you attend your follow up appointment and our staff in Patient Advice and Complaints would be happy to follow this up for you.

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