"no help"

About: Basildon University Hospital

Anything else?

I have a fertility appt and it doesn't say whether I should bring my husband or not. I call my consultant's secretary to find out. Her voicemail says she's on vac and call some other secretary. I call the other secretary her voicemail says call the appointments team. I call appointments team, they say to call the original secretary. I say she's on holiday, maybe you can give me my consultant's email address so I can email. She says they don't have email. I am amazed, then she says the consultant doesn't read them always, I say ok I'm willing to try. She says I can't give you the address, I ask can you email him for me?, she says no. I thank her for lack of help. She puts the phone down on me. My husband will now have to book time off work (in addition to the 5 sessions that he has already taken between Nov and July while they have done basic tests) that may not be necessary. What a waste of time. - why don't they just say on the appt. who needs to attend.

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Response from Basildon University Hospital

We have noticed that a number of comments posted on the NHS Choices some time ago did not receive a posted response from the Trust, for which we offer our sincere apologies.

We would like to assure you that at the time your comments were posted they were shared with the relevant departments.

Feedback from patients and/or their relatives/carers is always welcomed (negative or positive) whether it is showing appreciation for the care and treatment received or expressing concerns or offering suggestions to improve practices at the hospital.

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