"Cytology and Radiology testing"

About: King George Hospital

Anything else?

I have taken my 86 year old mother to the hospital twice in the last fortnight for various scans and tests and on both occasions was impressed by the calm, efficient and friendly treatment she received. There was some waiting around involved both times due to the nature of the tests but we were checked on by smiling staff which went a long way to reassure my mum. The staff involved in the procedures were patient and caring. We had to change the time of one appointment and this was done by phone without any problem.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from King George Hospital

I’m pleased to hear that our staff were able to reassure your mother, and were patient and caring. Something as simple as offering patients a smile can be important in putting people at their ease, and feedback like yours helps staff know that this kind of action is worthwhile. Thank you for your feedback. Yours sincerely Flo Panel-Coates Director of Nursing

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story