"total disgrace"

About: University Hospital Of North Durham

Anything else?

my daughter who is 3 was treated with the least respect I took her in to hospital after 111 told me to wait to see her gp within 6 hours baring in mind this was tea time and refused an appointment to urgent care as she had been sick I always thought hospitals were for poorly people so I took her any way to bishop Auckland( total waste of anyones money) n was tranfered to durham as bishop don't cater for anything. only to b waiting till 11.45 at night for a student doctor to see her n the senior doctor was suppose to come within 15-20 mins but never turned up till 6 in the morning all I kept getting told was ure next by this time my daughter fell asleep then finally found out that she was dyhidrated n high fever n throat infection and then to be sent home with calpol as it was there favourite word viral infection was all they put it down too am total disgraced with the way weve been treated by ure nhs service n this wasn't the first time ive had a problem either

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Responses

Response from University Hospital Of North Durham

Thank you for providing feedback on you and your daughter's recent visit to the Child and Adolescent services at UHND. I am very sorry to hear that you were unhappy with your experience on this occasion. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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