"A and E visit and stay on Ward"

Anything else?

After GP visit was told to go to A and E, staff seemed very busy and even though got on with job well, their was no feeling of 'care' or 'kindness'. I understand the hospital is under special measure, but just a little understanding goes a long way. I had a three hour wait which was uncomfortable but not unbearable, 1st nurse was fairly dismissive, but got on with job. All nurses in A and E just seemed not to care, one pulled off some surgical tape from multiple blood test attempts very quickly without warning (and it hurt!) and seemed surprised that I said ouch loudly - think they forget you are there! When saw surgical team, very helpful and kind and explained everything very well, was admitted to ward 16A for observation. All staff on ward friendly and helpful, clean on ward, and they sorted out everything after 3 days and I was returned to health after a lot of tests and medication. Just overall its a confusing process, lots of people talk to you and you have no idea who they are, just a few more badges would be good and more communication. You basically have to ask people to explain things properly or you are pushed around a bit. Just some basic things like always wanting you wear a gown, when not necessary. Being dressed just makes you feel in control and have a bit more respect. Lifts were very dirty - saw same piece of bread on floor of lift for 3 days!