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day patient for gall bladder removal

Story from nhs.uk

"day patient for gall bladder removal"

About: Hexham General Hospital

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I was treated with respect and all procedures were clearly explained. Staff were very kind and helpful. The waiting was only to give me time to recover and I was encouraged to take time. I was treated as an individual and not just a number. A very positive experience in what was an anxious time for me.

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Responses

Response from Hexham General Hospital 10 years ago
Hexham General Hospital

Submitted on 31/07/2013 at 15:54
Published on nhs.uk on 01/08/2013 at 04:00

Dear Mr. Hill Firstly, thank so much for taking the time to share you positive experience of care. Your feedback will mean a great deal to all of the team and I will ensure that it is forwarded on to them. Our staff are dedicated to always provide the high quality care that is both compassionate and considerate of the individual needs of our patients. I am so pleased to know that this was your experience. I hope that your recovery at home continues to go well. Best Wishes, Annie Annie Laverty - Director of Patient Experience

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