"ENT"

About: West Middlesex University Hospital

Anything else?

I went to ENT for a camera down the throat at xmas, they damaged my lungs with over use of the freeze spray, I had a heart attack on the 27th dec and suffered from loss of memory and lost all my upper body strength, I have lost over 20 kilos and am sofa bound as the damage to my lungs is crippling me when I move around. they made a appointment for me at ENT, I went on the bus, the journey alone nearly killed me, when I got there they literlay told me sorry your in the wrong dept good bye. I was so ill I had to go n sit in the canteen to recover enough to go home. it must have been obvious that I was ill cause all the general canteen staff were asking me did I need to go to A&E did I need a doctor, n yet not one nurse or doctor showed any concern for me. I went home n on the way home I had to get of the bus n walk as it was to much for me.

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Responses

Response from West Middlesex University Hospital

Thank you for your feedback about your experiences in our hospital. We would like to apologise that these did not meet the high standards we aim for. You have raised a number of issues which cause us concern. We have attempted to investigate these but unfortunately it is difficult without more specific information. We would like to have the opportunity to look into the issues you have highlighted and would urge you to contact us via our patient advice and liaison service (PALS) team on pals.service@wmuh.nhs.uk / 020 8321 6261. All feedback we receive via NHS Choices is reported at our Patient Experience Committee, chaired by our Chief Executive and with membership that includes our Chairman, Medical Director and Director of Workforce.

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