"Excellent Example of Reasonable Adjustments"
About: Herts & Essex Community Hospital Herts & Essex Community Hospital Bishop's Stortford CM23 5JH
I supported my teenage son to go for a blood test this morning, and was very impressed by the "Can Do" attitude of the staff. We arrived, and on seeing the rows of people sitting waiting, I was expecting that we might have to return on another day, as my son has autism and finds it difficult to sit and wait. He had never had a blood test before, and I wasn't sure how he would react. However, I explained the situation to the staff and without any fuss at all, they agreed to try immediately, sat him in the chair and got on with the procedure. I held his other hand and tried to distract him from looking at his blood going into the tube! Chris was slightly anxious and protested mildly (mostly because he had to have his arm held still) but it was all done very quickly and expertly. All in all, I think the staff did a fabulous job, and Chris will be taking a thank you note in to them later today.