"My wife had to wait an hour and a half in an uncomfortable position"

My wife suffers from dementia, and there have been problems with her air bed. I rang Locala to have a look and they believed it to be a faulty pump.

A new pump for the bed was brought last week and was fitted, but the mattress was still not blowing up.

I rang Locala again and asked for an engineer to visit and try to sort out the problem. They said maybe it was the mattress.

When the engineer arrived, he had only brought a mattress with him. In order for them to look at the problem, I had to move my wife from the bed. It took three of us to move her. We had to move her on to a decorator's paste table whilst we waited.

The engineer took an hour and a half to fit the new mattress, during which time my wife was still on the paste table which was extremely uncomfortable. The three of us who had to help my wife move also had to wait around for this time. In the end, the engineer realised it was a faulty pump (I had told them this).

I am considering making a complaint because of this mistake which resulted in my wife waiting for an hour and a half in an uncomfortable position.