"'Needs Not Met at Thorneywood CAMHS'"

About: Nottinghamshire Healthcare NHS Foundation Trust / Child and Adolescent Mental Health Services – Community(County)

(as a staff member posting for a carer/relative),

My son had an assessment at Thorneywood and he was told he needed anger management sessions at school but there was nobody available to provide this service as the post was vacant.

They should have been aware of this as our needs were not met.

It would be nice if they told us when the vacancy was filled as we are still waiting for this service after 3 months.

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Responses

Response from Elizabeth Allcock, Service Development Facilitator , Specialist Services Directorate, Nottinghamshire Healthcare NHS trust

I am sorry that were unable to access the care you were advised to use.

We really try hard to improve our services based on the comments we receive from our patients and carers.

You are right we should be aware if services are not available.

In order to address this issue I will ensure my colleagues in CAMHS and Health Partnerships (School Nurses) are aware of your experience. So please look out for another response.

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Response from Wayne Bradford, Service Manager, Specialist Services Directorate, Nottinghamshire Healthcare NHS trust

As the manager of the service you were referred to I am concerned that you have not yet received the care you were offered.

If you would like to contact the office I would be happy to try and resolve this.

My office number is 0115 8440501

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Response from Elizabeth Allcock, Service Development Facilitator , Specialist Services Directorate, Nottinghamshire Healthcare NHS trust

Following our telephone conversation today I am really sorry to hear that you have still not been able to access the care that you were advised to use.

I have now spoken to the Matron, Paul Theed and made him aware of your situation. He will ensure you recieve a telephone call within 24 hours with current progress. He will also ensure you recieve a written response.

Should you wish to discuss any aspects further I will be more than happy to talk again.

Elizabeth

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Response from Paul Theed, Matron, Specialist services, Nottinghamshire Healthcare NHS Foundation Trust

Hello, I am pleased that I spoke to your mum yesterday and yourself this afternoon. I can only apologise again for the delay in getting back to you when we said we would.

As I promised, I will contact your mum by 5pm tomorrow with hopefully a way forward. I do believe there are lessons we can learn from this to try and prevent instances like this happening to other people but I think we will look in to this once have an answer for you and your son.

Both you and your mum have my mobile number so please ring me if there are issues you want to discuss.

Paul

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Response from Paul Theed, Matron, Specialist services, Nottinghamshire Healthcare NHS Foundation Trust

Hello again. I am pleased that we appear to have a constructive way forward on this. it would be wrong of me to post the exact details on a public forum but I hope that when when you ring your mother today she will be able to let you know what this is.

I know you have my mobile and please don't hesitate to ring me if you have heard nothing by 5pm on the 25th November. Once again I apologise for the issues you have had accessing the service.

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Updates, changes and questions related to this story