"'Your Feedback Matters' - New Feedback Website Nottinghamshire Healthcare NHS Trust"

About: Nottinghamshire Healthcare NHS Foundation Trust

(as a staff member),

As part of the Patient Feedback challenge launched by Department of Health money in 2012, Patient Opinion have worked in Partnership with us to develop a feedback website for our Trust that's open and transparent with links on how to leave feedback and to view how our different services are performing.

We were proud to show off this new website at our annual general meeting on July 26th, we asked people what they thought about it:

'The new feedback website is fab! '

'The sheer level of involvement demonstrated on the website is incredible in comparison to other organisations in the NHS'

'Your Feedback Matters' demonstrates innovative thinking and clearly shows a commitment to transparency'

'An honest reflection of how our services are experienced by the people who use them'

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Responses

Response from Amy Gaskin-Williams, Service User and Carer Involvement and Experience Manager, Involvement Team, Nottinghamshire Healthcare NHS Trust

picture of Amy Gaskin-Williams

What fantastic feedback!

We're so pleased that people really like the website, and that we had the opportunity to demonstrate it at the AGM to many more people.

On behalf of Chris Beeley, who built the website along with Numiko and was doing the demonstrations on the day, I want to add that we are always identifying ways to make the website better - and that this first version is by no means 'finished'. We think it's pretty good (and it's nice to hear that other people do too!) but we want to keep making it better and better. Feedback really helps us to do that, so please do keep sharing your feedback with us.

As some of the feedback referenced, the website is quite unique. We don't know of any other NHS Trust that is sharing it's feedback in this way, though many work with Patient Opinion in which case the stories they receive are public straight away which is great.

We think being honest about our feedback and allowing everyone to see everything is the best way to be. That way, we are held accountable by the public and our patients, which is exactly what should happen. It keeps us focussed on the right things.

Keep sharing your feedback with us about the website, it really helps.

...and please use it as much as you can - that's what it's there for!

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Response from Jane Danforth, Involvement Team , Involvement & Experience, Nottinghamshire Healthcare NHS Trust

picture of Jane Danforth

Thank you for sharing your positive comments about our new website 'Your Feedback Matters'.

Here is the website address for anyone reading this posting who hasn't seen it before. http://feedback.nottinghamshirehealthcare.nhs.uk/

Please continue to feedback about our Trust as we can improve services with your help. We want to hear from you so remember to tell people you meet about the website and pass the website address on!

Many thanks to you all

Jane

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