About: Leicester Royal Infirmary Leicester Royal Infirmary Leicester LE1 5WW
Today 29th July Itried to contact Eye clinic for an overdue eye appointment notification in conjunction with my diabetic condition. After 10 attempts trying the switch board and the Ophthalmology number I was unable to speak to anyone. The secretaries number was an answering service which I could not understand a word that was said. After 6 attempts through the swtch the telephonist patronisingly said they would ' put me through for the 7th tme'. The last contact I asked for the complaints department was put through only again to be greeted by a recording device with a distorted message again undecipherable (sounded like Donald Duck). Having in the past life implemented and audited Quality Management Systems for a multinational company I would conclude LRI Aministrative systems are 'not fit for purpose'. Certainly any quality award would be revoked.