"Sarcastic Ambulance crew followed by misdiagnosis"
About: William Harvey Hospital William Harvey Hospital Ashford TN24 0LZ
On Thursday 25th of July 2013 my Mothers Neighbour had to call an Ambulance for her, it took over an hour to arrive and my 75 year old Mother was subjected to a barrage of sarcasm and aggressive questioning in the Ambulance (the "paramedic" I can go into more details of their uncaring attitude at another time if necessary. She was taken to the William Harvey Hospital, informed that she had a urinary infection and was kicked out on her own at 11.00 at night to make her own way back to Folkestone, luckily she had cab fare on her, otherwise I am not sure what would have happened, as her family all live in London. The following day she again had a bad turn and was taken back to the Hospital, this time the crew (a different crew) were very good, but maybe that was because my Brother was with her. It turns out that she had been having a heart attack both on Friday and Thursday. She is now being treated although as of this morning she has still not seen a cardiologist. I am concerned that Ambulance staff are making judgements and comments way beyond their remit, the attitude of Thursdays Ambulance staff was appalling, lacked compassion and was also, in my opinion, dangerous. I suggest you find out who they are, and get them some retraining, as they treated my Mother like a nuisance who was wasting their time. I accept that many people call out an Ambulance for no good reason, but as my Mother was having a heart attack, I think you will agree that she had every right to expect better treatment than she got on Thursday.