"I really don't have to wait much for appointments"

About: Telford referral and quality service (TRAQS)

(as a service user),

I was called by some members of the TRAQS team. They clearly explained to me what dates and hospital options I had.

Then, shortly afterwards, I received a letter from them confirming my appointment and also from the respective hospital as well.

The whole process was quite quick and smooth. I really don't have to wait much for appointments. It has really helped me a lot.

Thank you.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for providing feedback.

It is reassuring to note that your experience with the TRAQS has been a positive one.. We always aim to ensure that patients are fully informed of their choices and aim to book an appointment as quickly as possible to avoid any undue delay. I am pleased to note that we have helped to ensure your treatment path has been a quick and smooth experience.

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