"Heard some negatives, here's the positives"

About: Wansbeck Hospital

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30th May 2013 I was admitted to the Wansbeck for Total Knee Replacement surgery. I was discharged 4 days later confident that my op had been a success. Seven weeks later I'm still recovering but have made excellent progress considering. Talking to various people I heard some negative comments about the Wansbeck, equally I heard some very encouraging comments from people who had the same operation. From my own perspective I could not find one thing to complain about or pass on as negative. From being admitted, where the staff all give you a feeling of confidence, down to theatre where the informal atmosphere gives you an easy feeling, up to Ward 7 where the staff are all first class, everything was more than satisfactory. To my Consultant and all of the staff on Ward 7 and anyone else that contributed to my time in hospital... thank you all. Great job by all. Well done to all. Steve Jones

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Response from Wansbeck Hospital

Dear Steve, I was delighted to hear you are recovering well following your knee surgery seven weeks ago. I do hope you continue to make excellent progress and that your pain is manageable. Many thanks for your lovely feedback about all aspects of our care - consistent high quality care delivered in the right way by all members of the team is exactly what we want all our patients to receive . I will ensure your thoughts and thanks are passed on to everyone concerned - I know it will mean a great deal to our staff to know that you are doing so well. Many thanks again for finding the time to get in touch. With best wishes, Annie. Annie Laverty - Director of Patient Experience.

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