"Wrong name..."

About: Queen Elizabeth Hospital (Birmingham)

Anything else?

Firstly, they got me muddled up with someone else...wrong name listed on the board . Some of the staff were very hard to understand. When a surgeon eventually came up to the ward to see me his manner was very abrupt. Basically depts need to communicate with each other and some staff need a better 'bed side manner'. I do appreciate that everyone is very busy however common courtesy should not be forgotten.

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Responses

Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your experience at Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We were very concerned to hear that some aspects of your experience were not what you expected. We strive to provide the highest standard of care possible and we are very sorry that this has not been your experience. We would like to look into this further so that we can use your feedback to improve the way we communicate, with our patients and with other departments within the organisation. To fully achieve this it would be really helpful if you could provide further information about which clinical area you were treated in. If you would like to do this please make contact via our Patient Advice and Liaison Service (PALS). PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk , via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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